Commitment to Excellence
Our dedication to your peace of mind is absolute. From lifetime stone guarantees to comprehensive manufacturing warranties and white-glove repair services, we ensure your DiamondTrov masterpiece endures for generations.
Lifetime Stone Guarantee
We proudly guarantee the quality of our DiamondTrov™ Alternative and Moissanite stones for life. With regular care, they will retain their sparkle, fire, and brilliance—with no chipping, cracking, or discoloration. If there is ever an issue, we will replace them at no cost to you.
Coverage Details
- Covers DiamondTrov™ Alternative and Moissanite stones only.
- Note on Lab Diamonds: While not included in this specific guarantee, our premium lab-grown diamonds perform like mined diamonds and last for generations with proper care.
Exclusions
Shipping/labor costs, setting replacement, polishing, or rhodium plating. Lost/missing stones (replacement options available). Services by external jewelers void this guarantee.
Manufacturing Warranty
We are committed to the impeccable craftsmanship of our jewelry. We offer a Free Lifetime Manufacturing Warranty covering any structural defects, plus exclusive benefits for the first year of ownership.
Two Spa Days
Free inspection, cleaning, polishing, and rhodium plating within the first year.
Complimentary Resizing
One free resizing (up to two full sizes) within the first year of shipment.
Important Exclusions
- Wear and tear, lost stones, loss, or theft.
- Non-precious metals (Tungsten, Titanium) and Eternity Bands cannot be resized.
- Third-party alterations void warranties.
*We recommend third-party insurance for damage and loss protection.
Care Insights
Maintain brilliance: Clean regularly with mild soap and a soft brush. Store in soft pouches away from harsh chemicals. Remove during exercise or swimming, and inspect settings periodically.
Shipping & Returns
Complimentary US Shipping
Free on US orders over $100 and APO/FPO addresses. Expedited options available.
30-Day Returns
Return unworn items in original packaging within 30 days for exchange, credit, or refund.
Maintenance & Repair
Our team of experienced jewelers in Wisconsin handles all repairs on-site, treating every treasure as if it were our own.
Maintenance
- • Ultrasonic & Deep Cleaning
- • Stone Tightening
- • Polishing & Scratch Removal
- • Rhodium Plating (White Gold)
Repair
- • Ring Resizing
- • Chain & Clasp Repair
- • Prong Replacement
- • Soldering (Joining rings)
We also restore personal pieces, setting our stones into your existing settings.
Require Assistance?
For additional questions, service arrangements, or order status ("Processing" to "Completed"), our concierge is here to help.
Sustainability Commitment
Operating exclusively online with lab-created stones reduces our environmental impact and passes bespoke savings to you.
Price Guarantee
If the price of your purchase drops within 30 days of delivery, we will gladly adjust it. Quotes are guaranteed for 30 days.
