FREE EXCHANGES:

Let’s get you the right fit! Exchanges are always free. Mark your exchange request on our EXCHANGE / RETURN form and send your order back in its original condition within 45 days of your order for all clothing items, 30 Days for Jewelry items and 15 Days for Watches and accessories.

EASY RETURNS:

Products can be returned for a refund within 45 days of your order for all clothing items, 30 Days for Jewelry items and 15 Days for Watches and accessories if still in their original condition. An $8 return processing fee will be deducted from your refund. To start a return, complete our EXCHANGE / RETURN form and print a prepaid return label. Please allow up to 5-10 business days for refunds to hit your payment method. While we never expect product quality issues, any products with defects will be returned or exchanged free of charge.

HOLIDAY RETURNS:

Holiday orders have an extended return window. Orders placed between 11/1 – 12/31 can be exchanged or returned until Jan 15, 2024 or 45 days from the purchase date (whichever is later).

Please allow up to 5 business days for exchanges and returns to be processed after receipt by our warehouse.

Have a unique situation? Contact returns@diamondtrov.com to tell us more about your order.